Returns & Refunds Policy

At La Boîte, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our items, returns are generally not accepted unless the goods arrive damaged or defective. If you experience an issue with your order, please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue.

• 2.
  Submit Documentation

  Provide clear photographs of the damaged product and the original packaging for our quality control review.

• 3.
  Verification Process

  Our culinary team will review your claim within 3 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a fresh replacement will be shipped at no cost.